What makes you special? Enter the Waverley BIG Awards

What makes you special? Enter the Waverley BIG Awards

Do you have a reputation for ‘delighting your customers’? Is it the quality of your customer service, or the quality of the product/s you sell that makes your customers happy? Do you delight your customers in person or online – or both? If you ‘delight your customers’ in a way that you think deserves reward and recognition, then enter of the BIG Awards for Customer Delight. Read why Chamber members Michelle Carrington and Tom Pearce see entering the awards as good for their businesses.

Open-air Garden Theatre at Haslemere Museum

Open-air Garden Theatre at Haslemere Museum

Chapterhouse Theatre Company will be performing an adaptation of Jane Austen’s Sense and Sensibility in the glorious setting of the Museum’s gardens on Wednesday 25 July. The theatre company is now in its 19th year of touring open-air theatre to stunning country houses, castles and heritage sites across the UK and Ireland.

July Breakfast Club Report

July Breakfast Club Report

This months’s club focused on what makes a successful business person and, by extension, a successful business. It’s all about you sending out the right signal and getting the employees, outsources support (consultants, accountants etc) and clients on board.
Whilst everyone has their own spin on things the following top 10 tips generally covered what we thought would lead us to business Nirvana!

130 Anniversary talk at Haslemere Museum – Roger Dellar

130 Anniversary talk at Haslemere Museum – Roger Dellar

As part of the Museum’s 130th anniversary celebrations, they are delighted to be hosting a series of talks by distinguished Museum patrons. These begin on Friday 27 July where you can join professional local artist Roger Dellar ROI, PS, RI, for an insightful talk about his work.

Creating a haven for local bees at Haslemere Chiropractic Clinic

Haslemere Chiropractic Clinic is feeling very proud of the colourful display in the front border of their West Street Clinic this year! Stocked with a variety of bee friendly plants such as salvia and lavender, and perennials such as geraniums, phlox and penstemons to add sustainable planting, it is looking great this year. We aim to provide a little oasis for wildlife in the centre of town, but also hope that our efforts in the front border give a little pleasure to passers by.

Hospital’s new Chief reflects on his first 100 days

Hospital’s new Chief reflects on his first 100 days

Dr Ross White the new Chief Executive of Holy Cross Hospital has given an insight into his first 100 days of heading up a hospital for patients with severe disability and complex medical needs. Dr White came to Holy Cross Hospital in February from Mildmay Mission Hospital which is an international HIV charity based in London, but with a UK focus on acquired brain injury (ABI) caused through HIV infection.

The BIG Awards big launch

The BIG Awards big launch

35 people from across Waverley participated in The Waverley Business Innovation and Growth (BIG) Awards launch at the Lythe Hill Hotel on Monday evening. Christine Martin, Waverley BIG Award Committee Chair explained the programme objectives are to “promote and celebrate business excellence within the Waverley District”. We were joined by the leader of Leader of the Surrey County Council, David Hodge, Leader of the Waverley Council, Julia Potts and our local mayors including of course our own Mayor Councillor David Round  and Melanie Odell. The Haslemere contingent were well represented by Craig McGowan, Brenda Roper and Eddie Paterson from the Chamber and our Award local sponsors: Melissa King from Marley Flowers John Lloyd from Blue Dot Designs Peter and Louise Seabright from the Remarkable Studio; and Richard Paterson from PAAC IT Show the world what makes you special – down load an entry form and be part of the programme!...
The High Street is Dead … Long Live the High Street

The High Street is Dead … Long Live the High Street

Chamber members Ben (Dylan’s Ice Cream) and Ian (The Haslemere Bookshop) attended a symposium on ‘The Future of British High Streets and Town Centres’ last Wednesday.  Speakers ranged from Helen Dickinson (CEO of the British Retail Consortium) to Jonny Hayes (hardware store owner, driving force behind the hugely successful  ‘Bishy Road’ initiatives in York and Retailer of the Year 2010). They learned many things, including: The High Street is not dead, but will be different.  No longer just a place to shop – more of that is expected to move online – the successful High Street will be a place people want to spend time because it provides a mix of leisure, entertainment, cultural, educational as well as retail activities; The need for flexibility in use will create big challenges for our local authorities, town councils, landlords, retailers and residents; Against the backdrop of struggling national chains, bank branch and other closures, the role of independent retailers and  innovative users of space will be particularly important; We need a plan; Most significantly, Ian learned that Ben is making gin-flavoured ice...
Chartered status for Hospital’s general manager

Chartered status for Hospital’s general manager

Major local employer Holy Cross Hospital celebrated as its general manager, Jo Speed, has been awarded Chartered Manager status. The hospital places its investment in staff development as central to its success as a leading hospital in caring for patients with profound neurological disorders and severe disabilities. Chartered Manager is the highest status that can be achieved in the management profession. Recognised across all industries and sectors, it is only awarded by the Chartered Management Institute. Dr Ross White, Chief Executive of Holy Cross Hospital, joined Jo Speed at her graduation ceremony: “As a major local employer in Haslemere we invest heavily in staff development. We need a motivated and fulfilled team at Holy Cross who want to make a difference every day at work, whether in a healthcare or support role – that means enabling staff to progress through personal development and training. I’m very proud of Jo for her hard work and ambition in achieving Chartered status,” says Dr White. Jo says: “It’s true that you never stop learning and at Holy Cross I have benefited enormously from the hospital’s ethos of providing high quality training and development. Reaching chartered status meant I had to demonstrate continued professional development; not only have I benefited from the experience and skills I have gathered but the hospital has also benefited from the achievements I’ve been involved with in my department as part of the process.” After joining Holy Cross Hospital as an assistant catering manager, Jo progressed quickly and took on new responsibilities to eventually become general manager, picking up a keen interest in health and safety along the...