COVID-19 – cancellation and refund updates

COVID-19 – cancellation and refund updates

The Competition and Markets Authority (CMA) has published further updates on cancellations and refunds for consumers during the pandemic. In an announcement on 28th August 2020, the CMA said that it remains of the view that a consumer will generally be entitled to a refund when they have paid money in advance for services or goods that cannot be provided because of the coronavirus pandemic.

Head of the CMA’s Covid-19 Taskforce Will Hayter said:

“If complying with government guidance adversely impacts consumers, our message to businesses is that they should treat their customers fairly and responsibly – including trying to find a mutually acceptable solution.

In the case of package holidays, including some group trips, if these are cancelled because of the pandemic, for example because of changing Foreign Office travel advice, our clear view is that individual customers who have paid in advance should be entitled to a full refund.”

You can find more information and detail on issues such as the issues such as the difference between lockdown laws and government guidance, and their impact on cancellations and refunds here.

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