Laurence Coady, Chairman of Richmond Systems, explains how in a post-pandemic world, you can make remote working the norm.

2020 has been a big year for remote working. COVID-19 has forced many businesses to adopt a remote working set-up to keep their staff safe and comply with government guidelines.

According to research from Ipsos Mori, published in June 2020, 86% of those who have worked remotely over the past three months say their evaluation of remote working is positive – even if they recognise that their ability to work in a team and their motivation are deteriorating rather than improving while working from home. Almost half (48%) agree that the current crisis is an opportunity to accelerate the transformation of their company – indicating that the appetite for remote working solutions has never been sharper.

Although restrictions are easing and more people are returning to their workplaces, the possibility of future lockdowns means that businesses need to treat remote working as a core part of their business strategy.

Enabling your employees to work from home presents two major challenges:

  • supporting the transition to remote working; and,
  • supporting employees who are working from home.

Remote working, especially from home, is a significant change for many people. With home workers using a PC or device such as an iPad, their dependency on technical support at home and the ability to connect to their office-based PCs increases. That’s why it’s essential to get the right technology to enable and support remote working.

At Richmond Solutions, we recommend looking at three key elements to make sure your workforce stays connected and supported.

  1. Technicians who respond to a support request from a home-based worker using a PC or device can use on-demand software. This allows the technician to connect quickly and securely to the PC/device of the home worker. Once connected, the technician can see and control the PC or device, allowing them to troubleshoot or fix the problem.
  2. Home or remote workers who need to connect to their office based PC or device can do so by using remote access software. This allows them to access their office-based devices to download information, or simply operate a PC as if they were sitting front of it.
  3. For those who are remote working, support and self-help is vital. An internet-based company portal is an ideal place to centralise relevant, up-to-date guidance that employees can easily access at any one time. In a remote working scenario, typically 50-70% of staff will use a portal, so investing in this technology means you’ve got a one-stop-shop for information and support.

Our remote access and support software – richremote – has been a life-line to many of our customers over the past few months. Our flagship richdesk package is the ultimate IT support suite, combining help desk support, customer interaction, asset management, performance data and analysis in one package.

It’s often said that work is something you do, not somewhere you go. At Richmond Systems, we’ve more than 30 years experience of bringing that ethos to life. Our range of proven solutions can help you transform your business to meet the challenges of the ‘new normal’.

Contact us now for an informal chat about the solution that is right for you. Phone: +44 (0)1428 641616 or email:

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